Privacy Policy:

Effective Date: September 01, 2024

Last Updated: November 11, 2024

1. Introduction

Trelawny Hardware & Supplies Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information obtained through our website, [your website URL]. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: Information such as your name, email address, phone number, billing and shipping address, and payment information when you place an order, sign up for an account, or contact us.
• Usage Data: Details about your interactions with our website, including IP address, browser type, device type, pages viewed, time spent on each page, and referring URLs.
• Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience on our website and analyze traffic patterns.

3. How We Use Your Information

We use the information collected for various purposes, including:

• Order Processing: To process your orders, manage payments, and fulfill any purchases you make on our website.
• Customer Support: To respond to your inquiries, provide customer support, and resolve issues.
• Personalization: To personalize content and recommendations, ensuring a more tailored experience.
• Marketing Communications: To send you promotional offers, updates, newsletters, or other communications related to our products or services (you can opt-out at any time).
• Website Improvements: To analyze website traffic and user behaviors to improve our services and website functionality.

4. Sharing Your Information

We may share your information with trusted third parties in the following situations:

• Service Providers: We may share information with service providers who help us process payments, fulfill orders, analyze data, and perform other business operations.
• Legal Requirements: We may disclose information if required to do so by law or if such action is necessary to protect the rights, property, or safety of our business, our customers, or others.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

5. Security of Your Information

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our payment processing is secured through industry-standard encryption, and we employ additional security practices to safeguard your information.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data.
• Opt-Out: Opt out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

Please contact us if you would like to exercise any of these rights.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files placed on your device to improve your website experience. You may refuse cookies by adjusting your browser settings, but please note that some parts of the site may not function properly without them.

8. Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us.

Refunds & Return Policy:

 Electrical Items:

No Refunds or Returns: Due to the nature of electrical items, we are unable to accept returns or provide refunds for these products.

 General Policy:

No Cash Refunds: We do not offer cash refunds on any items.

Exchange Only: Items may be exchanged for a similar product of equal value or store credit, subject to the conditions below.

 Conditions for Exchange:

The item must be returned in its original condition, unused, and with all original packaging and receipts.

Exchanges must be requested and product returned within 3 days of the purchase date.

Contact Us:

For questions or concerns about this policy, please contact our customer service team.